Occasionally, when students sign in or try to access a formative assigned by their teacher, they see this on their screen:
Most common reasons students will receive this message:
The student is not on the roster for the class to which the formative was assigned.
The student is logged in using an incorrect email address or username.
The student is attempting to access a formative that is scheduled to open at a later time.
The teacher has not assigned any formatives to the student.
The teacher has not assigned any formatives to the student's class in more than 3 months, and the class has moved into the Inactive classes" list
What to do if your students are receiving this message:
Make sure that the students' class has been assigned the correct formative.
Remind students that they must be logged in with the correct email address or username.
Check that the formative is set as "Open" on your Formatives dashboard. Click here to learn more about the dashboard.
Ask students to check their "Inactive classes" list for the missing class.
🌟 It also never hurts to try to following:
Make sure the student is using Google Chrome or Firefox as their browser.
Have the student refresh and restart their internet browser.
Tags: error message, student can't get in, access