Technical FAQ

FAQ about technical setup, supported devices, whitelisting, and more!

Neta Raz Studnitski avatar
Written by Neta Raz Studnitski
Updated over a week ago

Supported Devices / Browsers

Formative can be accessed from any device that has a modern, up-to-date browser and stable high-speed internet connection.

For desktop computers, we recommend you use the current stable version of Google Chrome or Firefox. Third-party browsers based on Chrome or Firefox technology should also work.

On ChromeOS devices (Chromebooks), use Chrome.

On iOS devices (iPad and iPhone), use Safari. We support iOS devices v11 and up.

On Android devices, use the current stable version of Google Chrome. Devices that are too old to update to the latest version of Chrome are not supported.

Allowing Formative on your Network

Schools and districts may need to allow the following sites in firewalls, adblockers, and content filters for Formative to function properly:

  • formative.com

  • *.formative.com

  • goformative.com

  • *.goformative.com

  • intercom.io

  • intercom.com

  • s3.amazonaws.com

  • accounts.google.com

  • apis.google.com

  • fonts.gstatic.com

  • ssl.gstatic.com

  • google-analytics.com

  • js.intercomcdn.com

  • cloudfront.net

  • d23gte8u9xd7kn.cloudfront.net

  • static.intercomassets.com

  • fonts.googleapis.com

  • webpack.goformative.com

  • classcalc.com

  • app.classcalc.com

  • app-production-uploads.s3.us-east-1.amazonaws.com

Adding Formative as a Trusted App in Google Workspace

Please refer to the steps and additional FAQs in this article.

Using Apple Pencil with Formative

Apple pencil will work best with Formative when the “Scribble” on the Apple Pencil is turned off. If you're running into issue when using Formative with an Apple Pencil please follow the instructions in the linked Apple support article included here to turn the feature off, or adjust it.

Who to contact if you need help:

Our team does our best to be available when you need help. Use the question mark (support) dropdown tab on the left-side menu to fill out a support request form. You can also contact us at any time at support@formative.com.

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