Supported Devices / Browsers
Formative can be accessed from any device that has a modern, up-to-date browser and stable high-speed internet connection.
For desktop computers, we recommend you use the current stable version of Google Chrome or Firefox. Third-party browsers based on Chrome or Firefox technology should also work.
On ChromeOS devices (Chromebooks), use Chrome. Please make sure ChromeOS and Chrome are updated to the current versions.
On iOS devices (iPad and iPhone), use Safari. We support iOS devices v11 and up. Please make sure Safari is updated to the current version.
On Android devices, use the current stable version of Google Chrome. Devices that are too old to update to the latest version of Chrome are not supported.
Allowing Formative on your Network
Schools and districts may need to allow the following sites in firewalls, adblockers, and content filters for Formative to function properly:
formative.com*.formative.comgoformative.com*.goformative.comintercom.iointercom.coms3.amazonaws.comaccounts.google.comapis.google.comfonts.gstatic.comssl.gstatic.comgoogle-analytics.comjs.intercomcdn.comcloudfront.netd23gte8u9xd7kn.cloudfront.netstatic.intercomassets.comfonts.googleapis.comwebpack.goformative.comclasscalc.comapp.classcalc.comapp-production-uploads.s3.us-east-1.amazonaws.com*.stripe.com*.stripe.network*.hcaptcha.com
Adding Formative as a Trusted App in Google Workspace
Please refer to the steps and additional FAQs in this article.
Using Apple Pencil with Formative
Apple pencil will work best with Formative when the “Scribble” on the Apple Pencil is turned off. If you're running into issue when using Formative with an Apple Pencil please follow the instructions in the linked Apple support article included here to turn the feature off, or adjust it.
Content Upload Limits
When uploading content from your device or from Google Drive, please note there is a 25MB file size limit per upload of Images, PDFs, Docs, Slides, etc. While Videos are limited to 10 minutes length.
If your file is larger than 25MB you can take one (or both) of the following options:
Split the file into smaller chunks and upload each separately
Remove or replace "heavy" content that would normally enlarge the total file size - such as images, GIFs and embedded videos - from your document or slides deck
If your video is longer than 10 minutes, please publish the video to a 3rd party host platform such as YouTube or Vimeo, and use the link to add the video into Formative instead.
Website is not loading / White Screen
A hard-refresh could help!
To perform a hard refresh on a browser, you can use keyboard shortcuts or open the browser's developer tools:
Keyboard shortcuts
Google Chrome and Firefox on Windows: Hold down Ctrl and press F5
Google Chrome and Firefox on Mac: Hold down Cmd and Shift and press R
Safari on Mac: Press Command (⌘) + Option (⌥) + R
Chromebook : Press and hold the Refresh button. Press the Power button. Release the Refresh button when the Chromebook starts up
Developer tools
Open the browser's developer tools
Right-click on the reload button
Select Empty Cache and Hard Reload from the menu
Numeric input is yielding an error message, or not displaying as expected when using the device's keyboard or the in-app keyboard (need to press the same symbol twice, or the symbols are not looking as they should)
Please follow the steps below, in order of appearance. After each step check the numeric input again to see if resolved:
Verify the browser used is updated to the most recent version
Clear Cache & Cookies
Ensure all pop-up blockers, ad-blockers, or 3rd party blockers are disabled on the browser
Check installed extensions for possible interference and disable the culprit while using Formative. A common culprit is the Chrome extension 'Read&Write - if it's installed on the browser please disable it while using Formative.
Who to contact if you need help:
Our team does our best to be available when you need help. Use the question mark (support) dropdown tab on the left-side menu to fill out a support request form. You can also contact us at any time at support@formative.com.