Formative

Is the site not working properly? Do you need some technical support asap? We are here to help! Please provide us with as much information as possible. It will be helpful for us to know the following:

What exactly is happening and where is it happening? (When I try to log in via Google, I am viewing a "You Need Permission" message)

What browser and device are you or your students using? (browser/iOS version can be very helpful)

Are you or your students using a school or home network?

Are adblockers, pop-ups, or browser extensions enabled?

What steps have been taken to resolve the problem?

Include screenshots of any error messaging and screen recordings of the issue occurring

- What exactly is happening and where is it happening? (When I try to log in via Google, I am viewing a "You Need Permission" message)
- What are the affected users' emails?
- What browser and device are you or your students using? (browser/iOS version can be very helpful)
- Are you or your students using a school or home network?
- Are adblockers, pop-ups, or browser extensions enabled?
- What steps have been taken to resolve the problem?
- Include screenshots of any error messaging and screen recordings of the issue occurring

To contact Formative's Support Team

Click on "Support" located at the bottom of the left-side menu

From the dropdown list click "Contact Formative Support"

1. Click on "Support" located at the bottom of the left-side menu
2. From the dropdown list click "Contact Formative Support"
    

3. Proceed to fill the webform with as many details of the above as possible. 

4. Our Support Team members will reach out to the contact info you provide ​

 There are quite a few screen recording tools available via extensions like Screencastify and Loom. Here are some helpful articles and instructions on how to record:

ScreenCastify - <a href="https://learn.screencastify.com/hc/en-us/articles/360049302954-How-to-make-your-first-recording" rel="nofollow noopener noreferrer" target="_blank">https://learn.screencastify.com/hc/en-us/articles/360049302954-How-to-make-your-first-recording</a> (You can send us the Copy Share Link)

Loom - <a href="https://support.loom.com/hc/en-us/articles/360002187698-How-to-get-started-with-the-Loom-Chrome-extension" rel="nofollow noopener noreferrer" target="_blank">https://support.loom.com/hc/en-us/articles/360002187698-How-to-get-started-with-the-Loom-Chrome-extension</a>

QuickTime Player on Mac - <a href="https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac" rel="nofollow noopener noreferrer" target="_blank">https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac</a>

- ScreenCastify - <a href="https://learn.screencastify.com/hc/en-us/articles/360049302954-How-to-make-your-first-recording" rel="nofollow noopener noreferrer" target="_blank">https://learn.screencastify.com/hc/en-us/articles/360049302954-How-to-make-your-first-recording</a> (You can send us the Copy Share Link)
 
 
- Loom - <a href="https://support.loom.com/hc/en-us/articles/360002187698-How-to-get-started-with-the-Loom-Chrome-extension" rel="nofollow noopener noreferrer" target="_blank">https://support.loom.com/hc/en-us/articles/360002187698-How-to-get-started-with-the-Loom-Chrome-extension</a> 
- QuickTime Player on Mac - <a href="https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac" rel="nofollow noopener noreferrer" target="_blank">https://support.apple.com/guide/mac-help/take-a-screenshot-mh26782/mac</a>

If you are experiencing an issue with the website please follow the steps outlined.

Report a technical issue

To contact Formative's Support Team

Record a screen capture video