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How to report a technical issue with Formative
How to report a technical issue with Formative

If you are experiencing an issue with the website please follow the steps outlined.

Kylie Cavanaugh avatar
Written by Kylie Cavanaugh
Updated over a week ago

Report a technical issue

Is the site not working properly? Do you need some technical support asap? We are here to help! Please provide us with as much information as possible. It will be helpful for us to know the following:

  • What exactly is happening and where is it happening? (When I try to log in via Google, I am viewing a "You Need Permission" message)

  • What are the affected users' emails?

  • What browser and device are you or your students using? (browser/iOS version can be very helpful)

  • Are you or your students using a school or home network?

  • Are adblockers, pop-ups, or browser extensions enabled?

  • What steps have been taken to resolve the problem?

  • Include screenshots of any error messaging and screen recordings of the issue occurring

To contact Formative's Support Team

  1. Click on "Support" located at the bottom of the left-side menu

  2. From the dropdown list click "Contact Formative Support"

3. Proceed to fill the webform with as many details of the above as possible.

4. Our Support Team members will reach out to the contact info you provide

Record a screen capture video

There are quite a few screen recording tools available via extensions like Screencastify and Loom. Here are some helpful articles and instructions on how to record:

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