This article is intended for users who are on the Individual Paid Teacher plan subscription (or the legacy Premium / Silver subscription) and have not moved to a School & District license (or a legacy Partner / Gold plan). To upgrade from a Free Teacher or Paid Teacher plan to a School & District license, please check out this article. If you are currently on the School & District license (or legacy Partner / Gold plan), please reach out to your success manager directly for more information on plan changes.
How to Cancel your Formative Paid Teacher plan Subscription:
Once you cancel a Paid Teacher (or legacy Premium / Silver) plan Subscription you will continue to enjoy access to extended features until the end of the period you've already paid for, at which time your account will revert to a Free Teacher plan. Your information and formatives will all be stored on our system for you, but you will be unable to use any of the extended features exclusively granted to paid-plan subscribers. To upgrade from a Free Teacher plan to a School & District license, please check out this article.
Access your "Plan" page by clicking on "My Account" and then on "Plan".
Click on "Cancel Plan"
Note: If you have a moment, please provide some feedback as to what we could have done differently to support you. Your feedback is extremely valuable to us and ensures that we develop our product around the needs of educators.
If you are moving to a School & District license, don't worry about manually canceling! Your Paid Teacher plan (or legacy Premium / Silver plan) will automatically be canceled when your school or district upgrades and you won't miss a beat!
How to Pause your Formative Paid Teacher plan Subscription
Paid Teacher plan (or legacy Premium / Silver plan) users on a monthly plan have the ability pause their subscription for 1, 2, or 3 months if needed, instead of completely canceling. This is particularly useful when going on summer break, or if you take a leave of absence for a few months.
Once you pause a Paid Teacher plan subscription the suspension period will go into effect immediately, your account will revert to the Free Teacher plan for the duration of the pause you've selected, and you will not longer have access to extended features until the suspension period has lifted.
If there are any days remaining on the current period that you've already paid for, they will be added at the end of the pause period before billing is resumed.
Your information and formatives will all be stored on our system for you, but you will be unable to use any of the extended features exclusively granted to paid-plan subscribers. Once the pause period has ended, your subscription will be automatically re-instated and you will start getting billed again.
Access your "Plan" page by clicking on "My Account" and then on "Plan".
Click on "Pause Plan"
In the pop-up window, make your selection for the duration of the pause (1, 2, or 3 months), and proceed to confirm the temporary downgrade.
The message on your screen will inform you of the exact amount of days remaining on your current Paid Teacher subscription period. These Paid Teacher plan days will automatically resume at the end of the paused period.
If you've changed your mind about pausing click "Keep my Subscription"
Note: If you've placed your account on a pause and would like to cancel, please reach out to us at support@formative.com