This article is intended for users who are still on the Individual Premium subscription plan and have not moved to a Partner plan. To upgrade from a free trial to a partner plan, please check out this article. If you are a current Partner plan holder, please reach out to your success manager directly for more information on plan changes.

How to Cancel your Formative Premium Subscription:

Once you cancel a Premium Subscription you will continue to enjoy access to extended features until the end of the period you've already paid for, at which time your account will revert to a Free account. Your information and formatives will all be stored on our system for you, but you will be unable to use any of the extended features exclusively granted to paid-plan subscribers. To upgrade from a free plan to a partner plan, please check out this article.

  1. Access your "Plan" page by clicking on "My Account" and then on "Plan".

  2. Click on "Cancel Plan"

Note: If you have a moment, please provide some feedback as to what we could have done differently to support you. Your feedback is extremely valuable to us and ensures that we develop our product around the needs of educators.

If you are moving to a partner plan, don't worry about manually canceling! Your premium plan will automatically be canceled when your school or districts upgrades and you won't miss a beat!

How to Pause your Formative Premium Subscription

Premium users on a monthly plan have the ability pause their subscription for 1, 2, or 3 months if needed, instead of completely canceling. This is particularly useful when going on summer break, or if you take a leave of absence for a few months.

Once you pause a Premium Subscription you will continue to enjoy access to extended features until the end of the period you've already paid for, at which time your account will revert to a Free account for the duration of the pause you've selected. Your information and formatives will all be stored on our system for you, but you will be unable to use any of the extended features exclusively granted to paid-plan subscribers. Once the pause period has ended, your subscription will be automatically re-instated and you will start getting billed again.

  1. Access your "Plan" page by clicking on "My Account" and then on "Plan".

  2. Click on "Pause Plan"

In the pop-up window, make your selection for the duration of the pause (1, 2, or 3 months), and proceed to confirm the temporary downgrade.

If you've changed your mind about pausing click "Keep my Premium Subscription"

Note: If you've placed your account on a pause and would like to cancel, please reach out to us at support@formative.com

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